We have 18,000+ AI agents working for customers at
@PodiumHQ. We built a system called Edge to make them better over time without asking every business owner to constantly coach their agent.
Edge looks across millions of real conversations, finds places our agents could perform better, and lets us test changes against actual business outcomes.
One of the best tests we've run was around objection handling. Edge changed how our agents respond when a customer pushes back on price, needs to think about it, or isn't ready to book.
The new version increased conversion by 26%.
More than 60,000 businesses and millions of conversations every week feed that learning loop. The more our agents work, the more we learn about what actually converts for our customers.
More on Edge soon.