Salesforce(@salesforce):✈️ @SouthwestAir started with an FAQ agent Then customers asked: actually… can you just do this for me? Agent Script takes it from answers to action: → AI Assistant handles the conversation → Routes back-office work to specialized agents → Keeps business rules fixed where they need to be + leaves room to reason where they don’t Action beats answers every time

Salesforce

@salesforce

Salesforce is the #1# Agentic CRM — bringing humans, agents, and platforms together to drive customer success. Tweet @AskSalesforce for help.

加入 April 2009

203 正在關注 583.1K 粉絲

Salesforce@salesforce

2026.09.16 19:44

✈️ @SouthwestAir started with an FAQ agent Then customers asked: actually… can you just do this for me? Agent Script takes it from answers to action: → AI Assistant handles the conversation → Routes back-office work to specialized agents → Keeps business rules fixed where they need to be + leaves room to reason where they don’t Action beats answers every time