Salesforce(@salesforce):How do you improve a voice agent that’s already live? @VivintHome shows the loop at @Dreamforce: → Monitor the agent across conversations → Drill into the exact session behind an alert → Replay the call + inspect reasoning and latency → Use what you learn to shape the next iteration That’s Agentforce Observability

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Salesforce@salesforce

2026.09.16 20:18

How do you improve a voice agent that’s already live? @VivintHome shows the loop at @Dreamforce: → Monitor the agent across conversations → Drill into the exact session behind an alert → Replay the call + inspect reasoning and latency → Use what you learn to shape the next iteration That’s Agentforce Observability