Salesforce(@salesforce):Agent Optimizer turns case history into a trained Help Agent First, it identifies the top use cases to automate from your real customer conversations and cases Next, it reuses Flows and actions already in your org Finally, it tests and refines the agent against real scenarios until it meets the quality standard The result: a trained, Studio-ready agent in one guided session New in Winter ‘27

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Salesforce is the #1# Agentic CRM — bringing humans, agents, and platforms together to drive customer success. Tweet @AskSalesforce for help.

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Salesforce@salesforce

2026.10.27 19:00

Agent Optimizer turns case history into a trained Help Agent First, it identifies the top use cases to automate from your real customer conversations and cases Next, it reuses Flows and actions already in your org Finally, it tests and refines the agent against real scenarios until it meets the quality standard The result: a trained, Studio-ready agent in one guided session New in Winter ‘27