Sarah Wang(@sarahdingwang):This conversation with @DecagonAI co-founders Ashwin and Jesse revisited something I've been thinking about for a while: It's easy to look at AI in customer service and see a cheaper version of the same job, when really the more interesting part is the unlocked second-order effects we cannot even imagine yet.

Sarah Wang

@sarahdingwang

General Partner @a16z growth fund How you do anything is how you do everything

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Sarah Wang@sarahdingwang

2026.07.31 17:26

This conversation with @DecagonAI co-founders Ashwin and Jesse revisited something I've been thinking about for a while: It's easy to look at AI in customer service and see a cheaper version of the same job, when really the more interesting part is the unlocked second-order effects we cannot even imagine yet.