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Wade Foster
@wadefoster
Co-founder/CEO @Zapier
加入 January 2010
78 正在關注    26K 粉絲
WSJ just wrote about our Slack transparency leaderboard. It measures what % of our messages are public vs hidden in DMs. I'm at 79%. Our CMO is at 98% (coming for you, Dan) An agent can only use what it can read. On a customer call last week, I had an agent build a deck from 60 days of Slack messages about that account. It finished during the call because the messages were public and parsable. Public-by-default has limits. HR issues, legal issues, and sensitive conversations stay private. Brainstorming, work decisions, and project updates belong in channels when they can. That gives people and agents a foundation to build on later. @Zapier's leaderboard is just how we make that habit visible.
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