We've been rolling out AI-driven customer service and closely monitoring interactions (not perfect but v encouraging trends). This conversation w/our driver assistant was one of my favorites:

Love this new feature - live video streaming for @Uber Teen accounts is rolling out nationwide – giving parents more visibility while their teens are on the go and right in time for school. Proud of our tech teams for making this happen -

The women who support #LindsayClancy# understand what it feels like to have your own mind turn against you. We’ve fought our way through dark places, clawed our way to the surface, and came out stronger on the other side. To the women who are being ignorant, callous, and heartless: the unresolved trauma and mental health struggles behind some of these reactions are palpable. It takes far more courage to sit there and say, “I’m having dark, terrifying thoughts, I’m scared and I need help,” — which Lindsay reportedly did multiple times, to multiple people — than it does to sit behind a screen and judge someone whose experience you have never remotely lived through. You don’t have to excuse what happened to understand that severe mental illness can distort a person’s thoughts, perception, and behavior. Empathy is not endorsement. Understanding is not forgiveness. And compassion does not erase accountability.

$PLTR / $PEGA Pegasystems was firing a few shots Palantir's way during the JPM conference today. "What's ironic is, I think what Palantir does is as subject to attack by the LLMs as anything. I guarantee you Claude can build a brilliant, you know, ontology, you know, which is how they talk about what they do... At the end of the day, I think they gotta send a whole slew of those FDE's in to actually get anything to work." Two things are ironic about this. 1⃣ Seeing that an LLM can help in building something like an Ontology, but missing AI-FDE's existence (a huge oversight) and how LLMs help multiply FDE efficacy. 2⃣ Headcount and #'s say otherwise. 4001 Employees - Mar 31 2025 4164 Employees - June 30 2025 4414 Employees - Sept 30 2025 4429 Employees - Dec 31 2025 4395 Employees - Mar 31 2026 While Palantir headcount is up 10% Y/Y. However, it's flat since Sept 30th. Find me on this chart (or on any Palantir metric) a sign of weakness due to failing to hiring and deploying far more FDEs. I'll wait.