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Congressman Bob Latta is a Tremendous Champion for Ohio’s 5th Congressional District! A Proven Leader, Bob has served his Community well as a Highly Respected State Legislator, Wood County Commissioner, and Attorney, prior to becoming a distinguished Congressman. In Congress, he is working hard to Grow our Economy, Cut Taxes and Regulations, Promote MADE IN THE U.S.A., Advance American Energy DOMINANCE, Keep our now very Secure Border, SECURE, Stop Migrant Crime, Strengthen our Brave Military/Veterans, and Defend our always under siege Second Amendment. Bob Latta has my Complete and Total Endorsement for Re-Election — HE WILL NEVER LET YOU DOWN! ( TruthSocial: May 5 2026, 3:32 PM ET )

Production conversations can reveal customer needs the original agent was not designed to handle. @LATAMAirlines found that 13% of messages to its Concierge agent were being classified as out of scope. After reviewing production traces, the team discovered that 95% were legitimate passenger needs. Adding a customer-care specialist reduced the out-of-scope rate from 13% to 1% and improved the return rate by 6%. Learn how LATAM Airlines and other CX teams are using production feedback to improve agent performance: