Should customer service agents reveal who they are? PHBS Assoc. Prof. Jooyoung Park's co-authored paper is out in Information Systems Research. Through large-scale field experiments and controlled studies, the findings show that identity disclosure is generally beneficial. Yet, the embedded ethnic cues can shape customer perceptions in unexpected ways, influencing both provider selection and satisfaction outcomes. Read the full paper: #Pekonomist# @pku_phbs

What does carbon neutrality mean for global trade? 🌱 On June 16, #PHBS# and the Peking University Institute of Carbon Neutrality co-hosted the Carbon Economics Salon Series in Shenzhen, bringing together nearly 100 scholars, industry experts, and institutional representatives. From green trade barriers and carbon markets to AI’s role in carbon governance, the discussions explored how the low-carbon transition is reshaping global economic rules, with China’s “dual carbon” goals as part of the bigger picture. One key takeaway? Carbon neutrality is not just about cutting emissions. It is also reshaping how markets work, how trade rules evolve, and how global cooperation is forged.

From @WSJFreeEx via @WSJOpinion: The national Sabbath is a good opportunity for Jews to recognize both their role in this great country and what this country has meant for their safety, security and opportunity, writes @TeviTroy