We stopped relying on people to remember to write down product feedback after customer calls. Internally, we built a Customer Call Summary skill in Town that runs after any meeting with a customer. It takes the notes and if there’s product feedback or some kind of insight in there, it puts it in a Slack channel we call customer-insights. Then we have another thing that summarizes the channel. What’s cool is it doesn’t matter who had the conversation. It could be a salesperson, it could be a PM, it could be me having some random conversation with someone. If there’s something useful about the product in there, it ends up in the same place automatically.

We have an awesome X groupchat of eight people beta testing new integrations and giving product feedback and continuously getting free credits. If you want to join we can take probably five more people and would love more folks in our @concentrateai chat

We had about 40 power users at a Town event a couple of weeks ago and got a lot of product feedback. One person pointed out that during onboarding Town will say something like, “I’m going to create a routine.” Normal people trying Town for the first time don’t know what a routine is. Town should probably just say, “Do you want me to do this every day?” That's easy. You hear feedback like that and you fix it. Not all feedback is like that. My feeling is you should listen to all of it. You obviously can't implement all of it, but you can keep it in your head. Sometimes you find something you can build that solves a lot of the feedback at once. And then sometimes you hear the thing that everyone wants and you're still not convinced you should build it. Because if you go too far in that direction, the product kind of loses its soul. There's a Simpsons episode where Homer's brother decides Homer is the average American, so he should build the car Homer wants. He lets Homer design it and the car is a total monstrosity. That's kind of the problem. You have to listen, because if you don't listen you're going to build the wrong thing too. But at some point you still need intuition and taste about what makes the product simple and what will speak to lots of people. And if it works, people say you're a product genius because you made weird choices. If it doesn't work, they say you weren't. It's art more than science.

We've been receiving a lot of feedback on our app since the beta release yesterday. Building in public - we welcome product feedback and bug reports in our Discord community here:

still quieter than @variational_io was, and @QFEX is where my volume goes. < season 0 is named, not paid @annanay said today it counts early trading, product feedback and community. counting started. i expect points around october. < they refund losses 20% of users in the red get 100% of realized losses back, capped at $2000. second round is open to everyone. people will try to game that with a hedge on another venue, i'd read the terms first. < 9th by OI on defillama there's already real volume on it. < they build like @variational_io did early fast, no kol budget, no paid posts. that's an opinion, not a metric. here's where i think this goes. variational is heading to TGE. everyone who farmed it for months is about to get paid and that money has to go somewhere. nobody puts it back into a dex that already announced points and filled up. they go to the next quiet one. qfex is the closest thing right now to what variational was before people found it. that's the bet. not that qfex is better, just that the same crowd shows up here with cash.