I feel like I missed on the whole American car buying experience. Never bought a used car. Never sold a car. Never leased a car. Never negotiated with a dealership. I feel cheated. Itching to try it just to cross it off the list.

In 2023, 44% of Gen Z consumers said they trusted dealers. By 2025, that number increased to 69%. Tim Mullins, CMO at @CapitalOne, says the shift is directly tied to one thing: a smoother buying experience that doesn't make customers start over when they walk through the door. Mullins joins Inside Automotive to break down what's driving the change. (Source: Capital One's Annual Car Buying Outlook study)