another great loss that came along the deprofessionalization of secretary work is the disappearing of corporate gifting
so many of histories great deal guys were first great gift givers, always unprompted, but now counter parties so rarely know home addresses (no ea to ask)
for an group to function well there is a whole level of "knowing" that sits below "principals consciously know a fact and act as if they do", this is the spirit of the organization. the disenfranchising/deprofessionalization of secretaries destroyed a lot of how orgs "function"