Clay Bavor(@claybavor):Sierra is raising $950 million from new and existing investors, led by Tiger Global and GV, at a valuation of over $15 billion. We now have more than $1 billion to invest in becoming the global standard for companies wanting to transform their customer experiences with AI. Two years ago, most of our customers’ agents were limited to support — tracking orders, troubleshooting devices, and resetting passwords. Fast forward to today, and AI agents built on Sierra are powering all parts of the customer life cycle, from purchase consideration to product discovery to retention and more. We are so excited for what’s ahead, and are deeply grateful to our customers and partners for being on this journey with us.

2026.05.04 15:26

Sierra is raising $950 million from new and existing investors, led by Tiger Global and GV, at a valuation of over $15 billion. We now have more than $1 billion to invest in becoming the global standard for companies wanting to transform their customer experiences with AI. Two years ago, most of our customers’ agents were limited to support — tracking orders, troubleshooting devices, and resetting passwords. Fast forward to today, and AI agents built on Sierra are powering all parts of the customer life cycle, from purchase consideration to product discovery to retention and more. We are so excited for what’s ahead, and are deeply grateful to our customers and partners for being on this journey with us.