Sierra
@SierraPlatform
We help companies build better, more human customer experiences with AI.
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Excited to announce that Brendan Brennan, Senior Manager, Application Engineering Technical Lead at @Vanguard_Group, is joining us at Sierra Summit.
Seth Amigo, Director of Data & Analytics at @Lennar, is speaking at Sierra Summit 🎉
Thrilled to welcome Jose del Corral, VP of CX at @coinbase, to the Sierra Summit stage.
Excited to share that @VMO2News has launched an AI voice agent built with Sierra, making it easier for customers to get the help they need.
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Excited to announce that Sam Violette, VP, Product at @Nordstrom, is joining us at Sierra Summit.
The panel takes on a question every product team is asking: what does the interface become when customers can just say what they want?
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Meet the 28 speakers coming to Sierra Summit SF on October 6th.
Register for San Francisco:
Excited that Sierra is partnering with @libertyglobal — a telecommunications leader with significant scale in Europe and a deep understanding of European consumers. It's great to be working with Mike and the team as we roll out agents across their companies that will help improve customer experiences, reduce the burden on support teams and grow their revenue.
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This makes total sense. The benchmarking cycle is insanely fast now: new benchmark drops -> data companies crank out training data -> benchmark saturated in months. Real progress requires specialization—the high-value difficulty is in the nuances generalized data misses. I'm interested to see how this evolves, and grateful for the partnership with @FireworksAI_!
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For decades, enterprise software was a black box. With Sierra, nothing is hidden. It’s easy to build an agent, understand the actions it takes, integrate it with existing systems, and make changes directly.
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Excited to announce that Natalie Bowman, VP, Digital Experience at @AlaskaAir, is joining us at Sierra Summit.
Her session dives into how agents turn stressful travel moments into opportunities to build lasting trust.
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Thrilled to welcome Carine Yahinian, VP, Business Operations at @foxone, to the Sierra Summit stage.
She's joining a candid panel on the decisions behind AI experiences that build customer trust.
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"Hi, I'm your ADT digital assistant. We've received a low battery alert at your home."
That call goes out before the customer knows there's a problem. How @ADT is using Sierra as one front door across voice, chat, and SMS:
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Sierra is now AIUC-1 certified, following an independent audit by @Schellman and extensive testing by @aiunderwriting. The evaluation includes thousands of real-world and adversarial scenarios for Sierra chat and voice agents — from attempts to manipulate agents or expose protected information, to pushing them beyond what they’re authorized to do.
This matters because agents built on Sierra do more than answer questions: they coordinate patient care, troubleshoot technical issues, resolve insurance claims, and even refinance mortgages.
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The toughest job Bhavish Gummadi ever had was working at his dad's pharmacy growing up. He'd clean shelves and vacuum floors, but spent most of his time coordinating prescription refills, following up on medication adherence, and trying to keep patients healthy.
That's why he excited about long-horizon agents, which can handle prescription refills and patient engagement with personal, proactive outreach.
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Dennis Yang, Head of Generative AI at @Chime, is speaking at Sierra Summit 🎉
He'll walk through the technical mechanics of building a real experimentation machine: managing risk, acting on insight fast, and turning both into lasting improvements for members.
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Zuzanna Skoczylas from Sierra has a few words for you ahead of Agent Conf 2026. In her talk, she’ll share three lessons from building and shipping production agents: context engineering, the agent loop, and benchmarking model reliability.
Tickets:
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Thrilled to welcome Ryan Mann, AVP, Digital Service at @DIRECTV, to the Sierra Summit stage.
His session follows the customer lifecycle end to end, and what changes when an AI agent is present at every stage of it.
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Your hardest problems, please. The ones that will drive your growth and help differentiate your brand in a world where everyone has access to the same intelligence.
Make your customer relationships your competitive advantage. Pay for outcomes, not tokens used.
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Excited to announce our first US Horizon partner, @Figure. Thanks to @MBTannenbaum and @letsleverup for making this possible. Figure's agent turns abandoned home equity applications into funded loans - and the results are impressive. When interacting with the Figure agent, stalled applicants progressed at up to 50% the rate; borrowers funded almost 70% more loan volume; and when combined with a loan officer loan conversions were up 143%. Long horizon agents help businesses move from reactive to proactive, cost control to revenue growth, and conversations to relationships.
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We’re proud to officially announce our partnership with @flyPAL, the Philippines’ flag carrier.
Philippine Airlines has deployed an AI voice agent powered by Sierra to deliver more natural, responsive customer support at scale. Together, Sierra’s conversational AI platform and ibex’s CX expertise are helping PAL automate routine requests while connecting travelers with human support for more complex needs.
Philippine Airlines is known for service grounded in genuine care. We’re honored to help bring that same spirit to every customer conversation and excited to build the future of travel experiences together.
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