Dake Kang(@dakekang):This is fairly representative these days in my experience. Consumer protection and hotlines in China are effective and efficient. There are lessons here for the U.S., where this area specifically has been going wayy downhill the past couple decades.

2026.07.23 15:52

This is fairly representative these days in my experience. Consumer protection and hotlines in China are effective and efficient. There are lessons here for the U.S., where this area specifically has been going wayy downhill the past couple decades.

Liqian Ren@liqian_ren

2026.07.23 07:49

I called 055112315 (the govt consumer complaint hotline for Hefei city) yesterday and China Mobil called back and willing to reimburse two years of time the account was suspended. Money was small but the speed of addressing it was impressive. China Mobil agent said that all in all, they could reactivate virtually. But we’ve already bought a new number. They had mixed messaging. If they had give us the virtual activation option a week ago instead of telling us to go to Hefei to reactivate, we would have kept that number.