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Simon Rohrbach
@simonrohrbach
Co-Founder/CEO @plainsupport - the open, composable support platform. Previously built and led design at @Deliveroo. Swiss, but always late. I’m hiring 👇
加入 April 2009
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This is awesome. It's exactly why we're building Plain - so that anyone can build anything in support 💚
We've been obsessing a lot about creating the best possible AI support experience @dubdotco. And I think we've found the magic formula. The stack: ✦ @mintlify → docs + help articles ✦ @upstash vector → vector search ✦ @aisdk + @claudeai sonnet → LLM/retrieval ✦ @plainsupport → support infra Here's how it works: We consolidated our docs + help articles on Mintlify (best-in-class docs platform) so all our support content is now in one place. On every push to main, we sync changes to our Upstash Vector DB. We also built a custom chat interface that retrieves content from Upstash Vector and generates responses via @aisdk + @claudeai sonnet. The best part: The AI agent uses 𝚝𝚘𝚘𝚕() from @aisdk to retrieve the user's workspace / partner data to provide accurate responses. Finally, if the user needs to speak to a human, we generate a 𝚃𝚒𝚌𝚔𝚎𝚝𝚄𝚙𝚕𝚘𝚊𝚍 UI that lets users upload screenshots + add more context, before creating a ticket on Plain. Cherry on top: The chat interface is embeddable, so we're able to embed it both in our Mintlify docs + support portal 👇 Since we launched this, it's been a gamechanger for scaling support – reducing support workload and creating a much better experience for our users. Highly recommend giving this a try!
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