Jeff Pu(@sssjeffpu):Not so research related Very disappointing handling of the severe CX473 delay by @cathaypacific. Important updates were given only verbally to passengers near the front of the gate, while others received nothing — despite a PA system being available. It wasn’t based on status or priority/membership, just where you happened to sit. For a major delay, every passenger deserves the same information at the same time. Communication should be consistent, transparent and fair.

Jeff Pu

@sssjeffpu

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Jeff Pu@sssjeffpu

2026.09.12 11:02

Not so research related Very disappointing handling of the severe CX473 delay by @cathaypacific. Important updates were given only verbally to passengers near the front of the gate, while others received nothing — despite a PA system being available. It wasn’t based on status or priority/membership, just where you happened to sit. For a major delay, every passenger deserves the same information at the same time. Communication should be consistent, transparent and fair.