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Hello, @nikitabier, my X account did not improve the Stripe account information when setting up the creator income bank card before, so I have never received the creator income so far. I want to reset it, but because the email and phone number bound to my previous Stripe account have been lost, I can‘t log in to set it. I tried to contact customer service, but they asked me to contact Stripe’s customer service. After a few days of communication, Stripe helped me close my previous account and asked me to click the link through the X platform to create a new Stripe account. But after I tried, I couldn‘t create a new account, and an error occurred when I clicked. I contacted Stripe customer service support again, and they asked me to contact X support. I contacted X customer service support, and they asked me to contact Stripe support. I’m confused. I don‘t know who I should contact? I need to cancel the previously bound Stripe account of the X account, or change the email address of the previous Stripe account, otherwise I can’t complete the collection bank setting, so I can‘t get the profit. Can you help me? Thank you. 你好,@nikitabier ,我的X账号以前在设置创作者收益银行卡的时候没有完善好Stripe账户资料,以至于我至今从未收到过创作者收益。 我想重新设置,但是由于我以前Stripe账户绑定的邮箱和电话号码都已经丢失,无法登录进行设置。我曾尝试联系客服支持,但是他们叫我联系Stripe的客服。 经过几天时间的沟通,Stripe帮我关闭了以前的账户,叫我重新通过X平台点击链接创建新的Stripe账户。但经过我尝试,我无法创建新的账户,点击就出现错误。 我再次联系Stripe客服支持,他们让我联系X支持。我联系X客服支持,他们又叫我联系Stripe支持。我很迷茫,我不知道我到底应该联系谁? 我需要把X账号取消以前绑定的Stripe账号,或者更改以前Stripe账号绑定的邮箱,否则我无法完成收款银行设置,从而无法获得收益。你可以帮助我吗?谢谢。
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Due to significant market fluctuations over the past 16 hours and a substantial influx of users, some users have encountered issues with their transactions. I deeply apologize for this. If you have incurred losses attributable to Binance, please contact our customer service to register your case. We will review your account activity individually, analyze the situation, and provide compensation accordingly. However, losses resulting from market fluctuations and unrealized profits are not eligible for compensation. The reason Binance is Binance is that we never shy away from problems. When we fall short, we take responsibility—there are no excuses or justifications. We are committed to serving every user to the best of our ability, and we will manage what we are responsible for. The market remains volatile at present, so please be mindful of investment risks. 由于过去16小时内市场波动较大,涌入用户过多,部分用户在交易中遇到问题,我感到非常抱歉。对于币安原因导致的亏损可以联系客服登记,我们将逐一核对你的账号行为进行分析裁决赔付,需要一些时间,但对于市场波动带来的亏损及未实现盈利不在赔付范畴。 币安之所以是币安是因为我们从来不逃避问题,做得不好的立正挨打,有多少用户就应该能服务好多少用户,没有理由和借口,我们该管的部分一定会管。 当前市场仍在波动期,请大家防范投资风险。
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