Hello,
@nikitabier, my X account did not improve the Stripe account information when setting up the creator income bank card before, so I have never received the creator income so far.
I want to reset it, but because the email and phone number bound to my previous Stripe account have been lost, I can‘t log in to set it. I tried to contact customer service, but they asked me to contact Stripe’s customer service.
After a few days of communication, Stripe helped me close my previous account and asked me to click the link through the X platform to create a new Stripe account. But after I tried, I couldn‘t create a new account, and an error occurred when I clicked.
I contacted Stripe customer service support again, and they asked me to contact X support. I contacted X customer service support, and they asked me to contact Stripe support. I’m confused. I don‘t know who I should contact?
I need to cancel the previously bound Stripe account of the X account, or change the email address of the previous Stripe account, otherwise I can’t complete the collection bank setting, so I can‘t get the profit. Can you help me? Thank you.
你好,
@nikitabier ,我的X账号以前在设置创作者收益银行卡的时候没有完善好Stripe账户资料,以至于我至今从未收到过创作者收益。
我想重新设置,但是由于我以前Stripe账户绑定的邮箱和电话号码都已经丢失,无法登录进行设置。我曾尝试联系客服支持,但是他们叫我联系Stripe的客服。
经过几天时间的沟通,Stripe帮我关闭了以前的账户,叫我重新通过X平台点击链接创建新的Stripe账户。但经过我尝试,我无法创建新的账户,点击就出现错误。
我再次联系Stripe客服支持,他们让我联系X支持。我联系X客服支持,他们又叫我联系Stripe支持。我很迷茫,我不知道我到底应该联系谁?
我需要把X账号取消以前绑定的Stripe账号,或者更改以前Stripe账号绑定的邮箱,否则我无法完成收款银行设置,从而无法获得收益。你可以帮助我吗?谢谢。