🧠 Career Talk | Don’t wait for the title to show the skills If you’re building your admin career, take ownership of updating the escalation playbook. Platform changes create opportunities to demonstrate your value. This is one of them. With Slack support moving into the Salesforce Success Plan model, admins can help their teams understand where to go, who owns the case, and when to escalate. Start with these questions: • Who can open a support case? • Who coordinates issues involving Slack and Salesforce? • What business impact does support need to understand? • When should the account team get involved? Taking ownership of that process demonstrates communication, operational leadership, and an understanding of how your platform supports the business. You don’t need to wait for a new title to start showing those skills. Save this for your next admin team meeting. #Slack# #Salesforce# #SlackAdmin# #SalesforceAdmin# #AdminCareer# #CareerGrowth#