🧠 Career Talk | Don’t wait for the title to show the skills If you’re building your admin career, take ownership of updating the escalation playbook. Platform changes create opportunities to demonstrate your value. This is one of them. With Slack support moving into the Salesforce Success Plan model, admins can help their teams understand where to go, who owns the case, and when to escalate. Start with these questions: • Who can open a support case? • Who coordinates issues involving Slack and Salesforce? • What business impact does support need to understand? • When should the account team get involved? Taking ownership of that process demonstrates communication, operational leadership, and an understanding of how your platform supports the business. You don’t need to wait for a new title to start showing those skills. Save this for your next admin team meeting. #Slack# #Salesforce# #SlackAdmin# #SalesforceAdmin# #AdminCareer# #CareerGrowth#

✨ Tech is moving fast. Our community needs to move forward together. As a member of the Salesforce Community Advisory Board, I’ve been helping reimagine how we connect, learn and support each other in the digital community. Think more visibility, more inclusion and a “choose your own adventure” approach to AI. People stay at the center, and no one gets left behind. 🫶🏻 So when’s it coming? We’re reviewing feedback gathered at Dreamforce and virtually to help shape what comes next. More updates soon, and hopefully more opportunities for you to test and weigh in! What would make the Salesforce community experience better for YOU? 👇 #Salesforce# #TrailblazerCommunity# #SalesforceAdmin# #AI# #Dreamforce#

Dreamforce Day 3 and we are finding the energy 😂🔥 Today: presenting TWICE, Slack Keynote, Admin Keynote, and getting hands-on with as many activations as I can. There is SO much to unpack from this week already, and I’m excited to dive deeper into what it all actually means over the next few weeks. What’s been your biggest takeaway from Dreamforce so far? 👀 #Dreamforce# #DF26# #Salesforce# #Slack# #Slackforce# #SalesforceAdmin# #TechTok# @SlackHQ @salesforce

☕ Coffee Talk comin in hot, unlike my microwave which has beeped its last beep this week. May she rest in peace. Dreamforce 2026 was beeping awesome, so let’s do a recap! Dreamforce is one of those weeks that somehow feels like a month and five minutes at the same time. I went into this year wanting to be intentional about the experience. Not just the announcements and keynotes, but the people, the community, the conversations, and everything happening in between. ✈️ I headed into San Francisco on Saturday to get settled, adjust to the time change, and prep for the week ahead. 🏈 Sunday kicked things off with a community event. The weather was great, but the connections were even better. There is something special about getting everyone together before the craziness of Dreamforce officially begins. 0️⃣ Monday was MVP Day 0, packed with product insights, conversations, and even more time connecting with some of the smartest people in this ecosystem. 🏃🏼‍♀️Tuesday started strong with two of my sessions, several keynotes, and the official start of trying to be in approximately 14 places at once. 😂 👩🏼‍💻 Wednesday was all about getting hands-on. Activations, sessions, demos, and connecting with as many people as I could. I also somehow managed to meet Tony Robbins AND live out a high school dream by seeing Gwen Stefani. 🫶🏻 Thursday brought more of my sessions, more keynotes, more running around town, and one very fun headshot photoshoot that absolutely did not disappoint. ⁉️ But my biggest takeaway from the week? The technology is changing quickly, but community and connection matter more than ever. There is A LOT to unpack from Dreamforce 2026, especially around AI, Slack, agents, new surfaces, and the way Salesforce is positioning the future of work. So consider this the high-level, community-focused recap. More Coffee Talks are coming. I’ll be breaking down the product launches, the industry shifts I saw, and most importantly, what all of this actually means for admins, for you, and for the customers and businesses we support. 🧠 The announcements are interesting. Understanding what they mean for how we work next is where it gets really good. ❤️ May your coffee stay warm and your meetings turn into well formatted Slack messages. #Dreamforce# #DF26# #Salesforce# #Slack# #SalesforceAdmin# #AI# #TrailblazerCommunity#

Last week at Dreamforce, I had the opportunity to sit down for several interviews and talk about a few things I care deeply about: the power of community, the work we’re doing at SaltClick, and the shifts happening across Slack, AI, and the broader technology ecosystem. One thing became even clearer throughout the week - we’re not simply watching AI features get added to the same systems we’ve always used. We’re seeing a fundamental shift in how people interact with technology. The future isn’t more tools, tabs, and disconnected workflows. It’s bringing people, data, business systems, and AI together in the places where work is already happening. That evolution is also changing the role of the admin. Admins are no longer just configuring technology. They’re becoming business architects, adoption leaders, and trusted guides who help organizations determine where AI can create real value. As these platforms evolve, enablement has to evolve with them. We need to give our community, and the broader workforce, the knowledge, confidence, and practical skills to work alongside AI, not simply access it. That’s what makes the evolution of Slack so exciting. Slack is becoming more than a collaboration tool. It’s becoming a central interface where people can work alongside agents, access information, make decisions, and take action across systems. I’m grateful for the opportunity to share what we’re learning, represent the community that has shaped so much of my career, and talk about how we’re helping customers prepare for what comes next at SaltClick. Dreamforce may be over, but these conversations are just getting started. #Dreamforce# #DF26# #Slack# #Slackforce# #AI# #Salesforce# #FutureOfWork# #SalesforceAdmin# #Community#

new podcast episode out and you'll learn... how the most bloated software with extensive API endpoints is now arbitrage spent ten years hearing that salesforce is bloated enterprise garbage and you should buy something clean instead. attio, hubspot, whatever shipped most recently changed my mind on this about six months ago and i've bought software differently ever since you can plug the salesforce CLI into claude code and provisioned user security settings from the terminal that sounds boring unless you're a salesforce admin what it actually means is every one of those legacy endpoints, all the metadata about what each object does, all that documentation nobody wanted to read an agent consumes all of it fine. the ugly admin surface that made salesforce miserable to click through is the surface a model needs to get work done we ran hubspot at a previous company. nice UI. you hit a wall the second you want to do something through the API that you can do in the app so now i ask one question before buying anything can i do everything through the API that i can do in the UI if the answer is no it's off the list, doesn't matter how good the product looks and if i need an interface i'll build one. cost of code is basically zero, my team gets the exact view they need when they need it listen to the full episode at the link

Slack admins, the latest feature drop is about more than new features. AI can manage Slack Lists, admins can ask Slackbot about org usage, and Gmail can be connected org-wide. Our role is shifting from configuration to AI governance, adoption, and business value. #SlackAdmin# #Slack# @SlackHQ @SalesforceAdmns

I am so grateful to have had the opportunity to chat with Sadie St Lawrence about Community, Slack, Al and the impact it all has on myself and so many others. I love people, and its an honor to help bring as many people as I can on this journey so that no one gets left behind. I am also grateful to be in a position where I can experiment with technology to help those who cannot always advocate for themselves. If you are wondering how to get started in the community - find a local or remote user group and join today! If you are wondering how to get started with Slack, Al or anything else - stay curious, join Trailhead and spin up some sandboxes to get hands on. And if you need help with implementation, brainstorming or anything else Slack, message me and let's chat! @salesforce @SalesforceAdmns @SlackHQ @sadiestlawrence @slack_community @Benioff @gilliankbruce