🧠 Career Talk | Don’t wait for the title to show the skills If you’re building your admin career, take ownership of updating the escalation playbook. Platform changes create opportunities to demonstrate your value. This is one of them. With Slack support moving into the Salesforce Success Plan model, admins can help their teams understand where to go, who owns the case, and when to escalate. Start with these questions: • Who can open a support case? • Who coordinates issues involving Slack and Salesforce? • What business impact does support need to understand? • When should the account team get involved? Taking ownership of that process demonstrates communication, operational leadership, and an understanding of how your platform supports the business. You don’t need to wait for a new title to start showing those skills. Save this for your next admin team meeting. #Slack# #Salesforce# #SlackAdmin# #SalesforceAdmin# #AdminCareer# #CareerGrowth#

Slack admins, the latest feature drop is about more than new features. AI can manage Slack Lists, admins can ask Slackbot about org usage, and Gmail can be connected org-wide. Our role is shifting from configuration to AI governance, adoption, and business value. #SlackAdmin# #Slack# @SlackHQ @SalesforceAdmns

I am so grateful to have had the opportunity to chat with Sadie St Lawrence about Community, Slack, Al and the impact it all has on myself and so many others. I love people, and its an honor to help bring as many people as I can on this journey so that no one gets left behind. I am also grateful to be in a position where I can experiment with technology to help those who cannot always advocate for themselves. If you are wondering how to get started in the community - find a local or remote user group and join today! If you are wondering how to get started with Slack, Al or anything else - stay curious, join Trailhead and spin up some sandboxes to get hands on. And if you need help with implementation, brainstorming or anything else Slack, message me and let's chat! @salesforce @SalesforceAdmns @SlackHQ @sadiestlawrence @slack_community @Benioff @gilliankbruce

✨ Tech is moving fast. Our community needs to move forward together. As a member of the Salesforce Community Advisory Board, I’ve been helping reimagine how we connect, learn and support each other in the digital community. Think more visibility, more inclusion and a “choose your own adventure” approach to AI. People stay at the center, and no one gets left behind. 🫶🏻 So when’s it coming? We’re reviewing feedback gathered at Dreamforce and virtually to help shape what comes next. More updates soon, and hopefully more opportunities for you to test and weigh in! What would make the Salesforce community experience better for YOU? 👇 #Salesforce# #TrailblazerCommunity# #SalesforceAdmin# #AI# #Dreamforce#

✨ I’m a member of the Salesforce Community Advisory Board, and it’s finally time to share more about what we have been working on. 🙋🏼‍♀️ I, along with many others, have been leading the change for how the digital community experience can be reimagined and reconnected. With the pace of technological advancements increasing, it’s more important than ever to ensure the people using the tech are connected, supported and no one gets left behind. 🫶🏻 With visibility and inclusion top of mind, along with a pick your own adventure model for leveraging AI, this new experience puts us back on a path toward human centered enablement and I cannot wait for its full rollout. 📆 So when is this happening? Great question, thanks for asking! We gathered feedback at Dreamforce and virtually and now we are reviewing and ensuring we don’t miss anything critical. More to come soon, and maybe more opportunities for testing and feedback! ❤️ Huge shout out to Kaela Altman, Mia Moore, Kristen Piña Flores, Robin Bowdoin and Marissa Dimino Burns for all they have done and all of the enablement being planned! #trailblazer# #community# #cab# #slacknerd#

Drumroll, please... 🥁 Meet our Golden Hoodie winner: Gigi Chan! 🥇 From her first steps in the Slack community to becoming one of its most impactful builders, Gigi's story is proof that showing up and giving back changes everything. Hear more about Gigi's journey, as well as what's next.

☕ Coffee Talk comin in hot, unlike my microwave which has beeped its last beep this week. May she rest in peace. Dreamforce 2026 was beeping awesome, so let’s do a recap! Dreamforce is one of those weeks that somehow feels like a month and five minutes at the same time. I went into this year wanting to be intentional about the experience. Not just the announcements and keynotes, but the people, the community, the conversations, and everything happening in between. ✈️ I headed into San Francisco on Saturday to get settled, adjust to the time change, and prep for the week ahead. 🏈 Sunday kicked things off with a community event. The weather was great, but the connections were even better. There is something special about getting everyone together before the craziness of Dreamforce officially begins. 0️⃣ Monday was MVP Day 0, packed with product insights, conversations, and even more time connecting with some of the smartest people in this ecosystem. 🏃🏼‍♀️Tuesday started strong with two of my sessions, several keynotes, and the official start of trying to be in approximately 14 places at once. 😂 👩🏼‍💻 Wednesday was all about getting hands-on. Activations, sessions, demos, and connecting with as many people as I could. I also somehow managed to meet Tony Robbins AND live out a high school dream by seeing Gwen Stefani. 🫶🏻 Thursday brought more of my sessions, more keynotes, more running around town, and one very fun headshot photoshoot that absolutely did not disappoint. ⁉️ But my biggest takeaway from the week? The technology is changing quickly, but community and connection matter more than ever. There is A LOT to unpack from Dreamforce 2026, especially around AI, Slack, agents, new surfaces, and the way Salesforce is positioning the future of work. So consider this the high-level, community-focused recap. More Coffee Talks are coming. I’ll be breaking down the product launches, the industry shifts I saw, and most importantly, what all of this actually means for admins, for you, and for the customers and businesses we support. 🧠 The announcements are interesting. Understanding what they mean for how we work next is where it gets really good. ❤️ May your coffee stay warm and your meetings turn into well formatted Slack messages. #Dreamforce# #DF26# #Salesforce# #Slack# #SalesforceAdmin# #AI# #TrailblazerCommunity#

👀 My interview with @sophiadew on @MTSlive starts at 5:29:16ish ❤️ It was an honor to chat with her about the community and all of the shifts we are helping our customers navigate!

Last week at Dreamforce, I had the opportunity to sit down for several interviews and talk about a few things I care deeply about: the power of community, the work we’re doing at SaltClick, and the shifts happening across Slack, AI, and the broader technology ecosystem. One thing became even clearer throughout the week - we’re not simply watching AI features get added to the same systems we’ve always used. We’re seeing a fundamental shift in how people interact with technology. The future isn’t more tools, tabs, and disconnected workflows. It’s bringing people, data, business systems, and AI together in the places where work is already happening. That evolution is also changing the role of the admin. Admins are no longer just configuring technology. They’re becoming business architects, adoption leaders, and trusted guides who help organizations determine where AI can create real value. As these platforms evolve, enablement has to evolve with them. We need to give our community, and the broader workforce, the knowledge, confidence, and practical skills to work alongside AI, not simply access it. That’s what makes the evolution of Slack so exciting. Slack is becoming more than a collaboration tool. It’s becoming a central interface where people can work alongside agents, access information, make decisions, and take action across systems. I’m grateful for the opportunity to share what we’re learning, represent the community that has shaped so much of my career, and talk about how we’re helping customers prepare for what comes next at SaltClick. Dreamforce may be over, but these conversations are just getting started. #Dreamforce# #DF26# #Slack# #Slackforce# #AI# #Salesforce# #FutureOfWork# #SalesforceAdmin# #Community#

Dreamforce Day 3 and we are finding the energy 😂🔥 Today: presenting TWICE, Slack Keynote, Admin Keynote, and getting hands-on with as many activations as I can. There is SO much to unpack from this week already, and I’m excited to dive deeper into what it all actually means over the next few weeks. What’s been your biggest takeaway from Dreamforce so far? 👀 #Dreamforce# #DF26# #Salesforce# #Slack# #Slackforce# #SalesforceAdmin# #TechTok# @SlackHQ @salesforce

The AI slowdown might actually be exactly what we need. 👀 One of my biggest Dreamforce takeaways: the conversation is shifting from how fast we can build AI to how we actually get PEOPLE to adopt it. And Salesforce’s strategy is getting clearer: Slack = where the work happens
Surfaces = how we interact with AI
Claude = another way into your Salesforce ecosystem
Salesforce = the trusted data + governance layer underneath it all The technology moved fast. Now we need to bring our people with us. And THAT might be the most important part of the next phase of AI. #Dreamforce# #DF26# #Salesforce# #Slack# #AI# #Claude# #Slackforce# #TechTok# @Benioff @rseaman2 @rbgavin @slack @salesforce

🔥 Dreamforce Day 1 and we are already getting to hear some of the messaging. Slackforce is the way forward. Dont worry about having to login to any other systems. Slack is your Front Door for your people and your agents. If you’ve been following me, then you know I’ve been talking about this journey that Salesforce and Slack are on and how the platforms are connecting more than ever before and even partnering with Claude now. The messaging is clear that @salesforce is going all in on Slack I’m so excited to learn this week what that means for their roadmap. What’s top of mind for you this year and what are you most excited about? #Dreamforce# #DF26# #slackforce# #claudeforce# @Benioff @SlackHQ @claudeai @rbgavin

This is Slack Surface, and this is a GAME CHANGER. In a matter of minutes, talking to Slackbot, I had reporting with a customer user interface that required no development. Obviously, I had to make it a theme. Natural language requests created INTERACTIVE modals with data from Salesforce. Ill be doing more with surfaces for myself and my customers. The possibilities here are only as limited as your imagination. @Benioff @parkerharris @SlackHQ @SlackAPI @rbgavin

This is Slack Surface, and this is a GAME CHANGER. In a matter of minutes, talking to Slackbot, I had reporting with a customer user interface that required no development. Obviously, I had to make it a theme. Natural language requests created INTERACTIVE modals with data from Salesforce. Ill be doing more with surfaces for myself and my customers. The possibilities here are only as limited as your imagination. @Benioff @parkerharris @SlackHQ @SlackAPI @rbgavin

What can you build with a conversation? Turns out pretty much anything: live, collaborative dashboards, decks, charts, and more, powered with @Salesforce data and Slack context. Meet Slackforce Surfaces.

Come kick it at the Slack keynote. 👟 Be in the room and you're in the running for a chance to win custom Slack sneakers. Join us at the Slack keynote: The Front Door to the Agentic Enterprise on September 17 at 10:00 a.m. Register now: See rules:

☕️🎃 Pumpkin Coffee comin in hot like the energy in this house this week. First week of school vibes are runnin hot, and thankfully we aren’t losing our heads over it. But losing your head isn’t always a bad thing, especially if you happen to be Salesforce. With the announcement of Headless 360, the natural next question became - where do I surface my data and where does my UI shift to? ( User Interface - where people interact with systems) One little word is silently becoming the next evolution of headless systems and AI - Surfaces. Think of a surface as a component or widget that is part of any system you are currently using. Think about what it could mean if you had the ability to bring in data and create whatever visual you wanted. That is exactly what is starting to happen now. Companies are partnering more deeply, allowing connections and system interactions, visualized for us on “surfaces” within the system. In Salesforce it could be a LWC or home page widget and in Slack it might be a side panel, canvas or preview opening up from an HTML file and in Claude it might look like and side panel preview or widget bringing new life to our data. This shift to surfaces creates even more possibilities for our systems to speak to our users in more meaningful ways, ways that stay on brand and in context in the flow of work. As a natural answer within the Salesforce product stack, Slack as the engagement layer could be best positioned for the next advancements with surfaces and multiplayer channels. And with the recent Claude partnership announcement, I think more of the industry is starting to realize the strategy and intentionality behind what Salesforce has been piecing together these last few years. Salesforce seems to play the long game yet again. I’ll be exploring and explaining this in more detail over the next few months. 🗣️Here are a few recent feature and product drops - Slack Code Channels Claudeforce Slack Surfaces Temporary Join Channels Slackbot Generated Salesforce Channels Slackbot Slide Creation ❤️And please enjoy this picture of me with my new pumpkin and tired eyes #slack# #salesforce# #surfaces# #ai# #pumpkincoffee#

Interesting read. My TLDR? Seems like the AI bubble might be closer than we think and all that focus will be coming back to where the data lives and what’s powering those models. With Salesforce protecting the lion’s share of the data, trust and security of the platform it lives on will be the focus again. Don’t run from Salesforce - take a step back and look at the arc they’re on. Data 360, Informatica, Slack and a deeper partnership than ever before was Claude. I know what I’m gonna keep betting on. @Benioff @SlackHQ @claudeai