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Celebrating CX excellence at #CRSScottsdale#! 🏆✨
Congrats to our award winners:
🥇 Outstanding CX Leadership: Alvin Stokes (@PrincessCruises) & Roy Dunn (@Costco)
🌟 CX Excellence Team: Princess Cruises & Costco
❤️ Legacy of Connection & Heart: Tut Smith (@ClearHarbor)
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We closed Day 2 at #CRSScottsdale# with an inspiring keynote from Todd Sale with @Corpay!
Todd challenged us to lead through change with clarity & self-awareness, creating space where teams can thrive under pressure.
A powerful session! 👏
#CRSMoments# #ExecsInTheKnow#
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Incredible day so far at #CRSScottsdale#! 🌵🙌
Gatestone led on balancing AI & human connection, followed by interactive Tech Workshops with CSG, @AssembledHQ, @wearetpgroup, REGAL, @Zenarate, & @IntouchCX.
Big thanks to our hosts & speakers for bringing the insights!
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Who will you learn from at #CRSScottsdale# this Fall?
Hear CX leaders from @ritzcarltonyc, @GetCorpay, @zillow, @turo, @YETICoolers, @MercedesBenz, @Microsoft, @Intuit, @priceline, @StateFarm, @Travelzoo, @CoxComm, and more.
Register:
#ExecsInTheKnow#
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Here's what CX leaders need to know after #CRSScottsdale#:
✅ Leadership drives trust, not tech
✅ AI must improve CX, not just cut costs
✅ Real results > AI hype
✅ People define the future of CX
📖 Read the full recap:
#ExecsInTheKnow# #CX#
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And just like that, #CRSScottsdale# has come to a close with a great keynote from Phoebe Schultz with @zillow!
A huge thank you to our speakers, partners, and attendees for an incredible week of conversations, connections, and memories.
We’ll see you in Dallas this March! 🤠
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What a way to close Day 1 at #CRSScottsdale#!
Huge thanks to Alice Sesay Pope and our partners at @Vapi_AI for an insightful CX Masterclass on building trust with generative AI and keeping people at the heart of transformation.
#CRSMoments# #ExecsInTheKnow#
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Ending Day 1 of CRS Scottsdale on a high note! 🎶🎷🌵
Another look back at the #CRSScottsdale# Welcome Reception, where our incredible sax player kept the energy high. Great music, unbeatable atmosphere, and the best community in CX. 🙌
A special thank you to @TransPerfect.
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Is your customer support experience designed around your customers or your organization?
At #CRSScottsdale#, @zillow's Phoebe Schultz will share how the company is rethinking self-service and treating support as a strategic CX tool.
📖 Read the blog:
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We started Day 2 of CRS Scottsdale with a thought-provoking keynote from Julie Weingardt, Chief Operations Officer at @turo!
#CRSScottsdale# #CRSMoments#
