Execs In The Know
@ExecsInTheKnow
Advocates of the #CustomerExperience# industry, we connect people through knowledge sharing in a worldwide community of over 50,000 service professionals. #cx#
2.7K Following 9.2K Followers
Is your customer support experience designed around your customers or your organization?
At #CRSScottsdale#, @zillow's Phoebe Schultz will share how the company is rethinking self-service and treating support as a strategic CX tool.
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What happens after the sale can say a lot about how much a customer trusts a brand.
In this interview, Mike Begala, General Manager of Service North America at @Casio_USA, shares how Casio approaches the post-sale experience.
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What if your CX metrics look good, but your customers are still struggling?
At #CRSScottsdale#, @johnsoncontrols and @COPC will share how they mapped a real customer journey to uncover gaps hidden behind strong satisfaction scores.
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In this Brand Spotlight, Nicholas Solomon, Vice President of Customer Service at @AMCGlobalMedia shares how his team uses AI, Voice of the Customer insights & empathy to reduce friction and build loyalty.
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CRS Scottsdale Early Bird ends August 28. Register by then and save $300.
Join CX leaders for honest conversations, practical insights, and connections with people who understand the work.
📍 Scottsdale | Sept. 30–Oct. 2
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#CRSScottsdale#
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Your AI pilot isn’t the win. What happens after it is.
Four CX organizations put AI into production, and the results are worth paying attention to.
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#CX# #CustomerExperience# #AI# #CXLeaders# #ExecsInTheKnow#
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In this case study, @Cisco's Jyotsna Khandekar shares how the team used AI to help millions of users find answers faster, while keeping accuracy, trust, and human expertise at the center.
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#CX# #AI# #CustomerExperience# #ExecsInTheKnow#
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CX leaders are making big decisions faster than ever. Where are you turning for insights you can actually use?
That’s why we created the @ExecsInTheKnow Knowledge Center. Research, insights, brand stories, blogs, and more, all in one place.
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How do you decide what #AI# should own, and where humans still need to be in control?
As AI becomes a bigger part of the customer experience, #CX# leaders have to think beyond what AI can do and focus on what it should do.
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The CX conversations evolve, but the community at CRS only grows stronger.
Experience intimate executive networking, AI insights, and peer collaboration at CRS Scottsdale (Sept 30 - Oct 2).
👉 Join us:
#CustomerExperience# #CXLeadership# #CRSScottsdale#
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What makes Customer Response Summit (CRS) different?
Diane Crane, Director of Customer Care at @Keurig @drpepper, highlights the intimate, collaborative setting for real #CX# peer learning.
Join us at #CRSScottsdale# (Sept 30 - Oct 2):
#ExecsInTheKnow#
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Does adopting #AI# require a complete contact center overhaul?
In this contributed article from our partner @Vapi_AI, learn why the fastest path to AI isn't rip-and-replace. It's adding resolution on top of the technology you already have.
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Is speed still the best CX metric? In the era of AI, Customer Assurance and brand trust are the top differentiators.
Discover why customer confidence beats quick resolution in the new CX Insight Magazine:
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#CustomerExperience# #AITrust# #CXLeadership#
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Looking for a CX event that actually delivers? CRS Scottsdale 2026 (Sept 30–Oct 2) offers intimate executive networking that lasts.
What makes CRS different from other CX conferences? 📖 Read:
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#CRSScottsdale# #CX#
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Customer trust is earned through every service interaction.
In the latest CX Insight KIA Spotlight, Mike Begala of @Casio_USA shares how his team strengthens customer trust through service excellence.
Read the full interview:
#CX# #ExecsInTheKnow#
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Why do #CX# leaders keep coming back to the Customer Response Summit (CRS) year after year?
Hear why @Microsoft's Dima Cichi values CRS for its intimate setting and meaningful networking.
Join us this Fall in Scottsdale! Register:
#CRSScottsdale#
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Technology may drive transformation, but people determine whether it succeeds.
Our latest CX Insight article explores why trust, culture and leadership are the keys to helping employees and customers navigate continuous change.
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#CX# #AI#
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Who will you learn from at #CRSScottsdale# this Fall?
Hear CX leaders from @ritzcarltonyc, @GetCorpay, @zillow, @turo, @YETICoolers, @MercedesBenz, @Microsoft, @Intuit, @priceline, @StateFarm, @Travelzoo, @CoxComm, and more.
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#ExecsInTheKnow#
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In our latest CX Insight Brand Spotlight, Nicholas Solomon, Vice President of Customer Service at @AMCGlobalMedia shares how it's using AI, customer insights and empathy to create better customer experiences.
Read more:
#CX# #AI# #ExecsInTheKnow#
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The Know It All (KIA) community just got even stronger.
Our new Consultant Directory is now live, giving members a new way to connect with experienced #CX# consultants, gain fresh perspectives, and tap into specialized expertise.
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