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Process improvement is still beating #AI# on contact center #ROI# benchmarks.
New 2026 @ExecsInTheKnow research reveals what delivers the strongest return:
📈 Process Optimization: 58%
🤖 AI & Automation: 54%
Download the full report:
#ExecsInTheKnow#
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CRS Scottsdale is next week! 🌵
We can’t wait to bring the @ExecsInTheKnow community together, catch up with old friends, make new ones, and create more great memories.
See you in Scottsdale!
#CRSScottsdale# #CRSMoments# #ExecsInTheKnow#
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AI in CX is about more than quick resolutions. In this contributed article, @SierraPlatform explores how AI agents can support entire customer journeys and drive better outcomes.
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#CX# #CustomerExperience# #ExecsInTheKnow#
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CX is always changing, but great leadership isn't just about keeping up.
It's about knowing where to focus, helping teams navigate change, and keeping priorities clear.
Our latest CX Insight article explores what that looks like.
#CX# #ExecsInTheKnow#
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What if AI helped your team anticipate customer needs before they’re expressed?
Tracy Sedlak of @ritzcarltonycshares shares in our recent Brand Spotlight how AI makes their advisors more perceptive while keeping the human touch in CX:
#ExecsInTheKnow#
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“We are in a trust recession.”
How can CX leaders build trust with AI? Explore key takeaways from Alice Sesay Pope’s CRS Scottsdale CX Masterclass session in our latest blog!
📖 Read the full blog:
#CX# #AI# #ExecsInTheKnow# #CXLeadership#
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How does @ritzcarltonyc flip the AI narrative?
At CRS Scottsdale, Tracy Sedlak shared how their Customer Intelligence Center blends predictive AI with human-led service.
📖 Read the full recap:
#CustomerExperience# #CX# #AI# #ExecsInTheKnow#
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What a way to close Day 1 at #CRSScottsdale#!
Huge thanks to Alice Sesay Pope and our partners at @Vapi_AI for an insightful CX Masterclass on building trust with generative AI and keeping people at the heart of transformation.
#CRSMoments# #ExecsInTheKnow#
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We’re officially in Scottsdale and can’t wait for CRS to kick off! 🌵
We’re so excited to connect, catch up, and spend time with our incredible @ExecsInTheKnow community.
Looking forward to seeing familiar faces, meeting new ones, and making this CRS one to remember!
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Your AI pilot isn’t the win. What happens after it is.
Four CX organizations put AI into production, and the results are worth paying attention to.
👉 Read the full blog:
#CX# #CustomerExperience# #AI# #CXLeaders# #ExecsInTheKnow#
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