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Process improvement is still beating #AI# on contact center #ROI# benchmarks.
New 2026 @ExecsInTheKnow research reveals what delivers the strongest return:
📈 Process Optimization: 58%
🤖 AI & Automation: 54%
Download the full report:
#ExecsInTheKnow#
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CX leaders are making big decisions faster than ever. Where are you turning for insights you can actually use?
That’s why we created the @ExecsInTheKnow Knowledge Center. Research, insights, brand stories, blogs, and more, all in one place.
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Customer trust is earned through every service interaction.
In the latest CX Insight KIA Spotlight, Mike Begala of @Casio_USA shares how his team strengthens customer trust through service excellence.
Read the full interview:
#CX# #ExecsInTheKnow#
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In our latest CX Insight Brand Spotlight, Nicholas Solomon, Vice President of Customer Service at @AMCGlobalMedia shares how it's using AI, customer insights and empathy to create better customer experiences.
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#CX# #AI# #ExecsInTheKnow#
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How do you decide what #AI# should own, and where humans still need to be in control?
As AI becomes a bigger part of the customer experience, #CX# leaders have to think beyond what AI can do and focus on what it should do.
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What makes Customer Response Summit (CRS) different?
Diane Crane, Director of Customer Care at @Keurig @drpepper, highlights the intimate, collaborative setting for real #CX# peer learning.
Join us at #CRSScottsdale# (Sept 30 - Oct 2):
#ExecsInTheKnow#
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Who will you learn from at #CRSScottsdale# this Fall?
Hear CX leaders from @ritzcarltonyc, @GetCorpay, @zillow, @turo, @YETICoolers, @MercedesBenz, @Microsoft, @Intuit, @priceline, @StateFarm, @Travelzoo, @CoxComm, and more.
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