distribution could end up being one of the biggest competitive advantages in AI
as models get cheaper and open-source alternatives improve, i expect customer retention and distribution to matter a lot more
OpenAI has already built massive consumer adoption, which creates opportunities to monetize beyond subscriptions through things like advertising
the economics of AI labs are still evolving, but i think the value of owning the customer relationship is being underestimated
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Here we go again... from Goldman:
Most talked about theme on our desk today was the impact of Agentic AI post Meta Muse and the shorting of “Consumer Inertia" names. Our basket, GSXUSWCH (-2.58% today), which has been one of our most actively traded baskets in recent sessions, consists of stocks in industries where customer retention is supported by "behavioral, operational, contractual or financial switching costs." ...in other words, services that are hard to cancel (unless you have Agentic AI do it for you).
Some big movers within the basket today:
PLNT (-9.45%)
NYT (-7.16%)
SCHW (-6.11%)
ALL (-5.55%)
INTU (-3.87%)
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Rothschild Redburn Upgrades $AAPL to Buy, PT $400
Analyst comments: "Apple’s defining characteristic remains its tight integration of premium hardware, proprietary silicon, and a rapidly expanding services layer. We calculate that Apple has built an installed base of 2.55 billion devices, and it has a degree of customer retention that few competitors can rival. The Services business is the most valuable part of the Apple franchise, growing 3x the rate of Products, with gross margins of 75% coming in more than double the 37% earned on Product sales.
However, Apple Services is particularly exposed to changes in how people find information, discover apps, and interact with software. Closed-source AI models from OpenAI, Anthropic, and others seek to disintermediate Apple’s ownership of the consumer, which threatens Apple’s highest-margin, highest-multiple business. While the threat is real, increasingly capable, free-to-access, open-source AI models may allow Apple to revive its Apple Intelligence platform independently. As a result, Apple may be able to assert itself as the gatekeeper of consumer AI, delegating AI workloads to a subservient fleet of open-source models, monetized via Apple Pay and other payment platforms.
In addition to this strategic opportunity, we forecast iPhone sales to grow at a 12% five-year CAGR, 3-14% above consensus expectations in FY26-30E, led by Apple’s entry into the premium foldable market with the launch of the iPhone Ultra. Stronger-than-consensus iPhone earnings and a strategic reset to Apple Intelligence leave us 18% above FY30 consensus, and we have confidence that Apple’s relative valuation multiple is well supported."
Analyst: James Cordwell
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