SaaS is dead. Long live SaaS. In the age of AI and agents, most software companies are still clinging too tightly to their past. Their demise will come quick if they do not embrace and build the technologies that are destined to disrupt them. However those who have already done so must recognize the reality of the world we still live in today. That world still has the majority of its work done by humans who still need workflow tools and technology to get their work done. While we pivoted hard to AI and agents with Fin, which will become the majority of our business quite soon, we recognize the importance of the software our customers use and so have also decided to double down on our investment in Intercom, the world's best help desk and customer service system for how customer service is done at this age. We've reinvented it and rebuilt it to work perfectly alongside your new customer agent systems and we're announcing 60+ new customer features that comprise Intercom 2 today. intercom DOT com SLASH intercom2

SaaS pricing is built on a simple idea: the customer is a person. Agents break that. No seats. No logins. No clean “per user” model. So pricing has to move from who → what happens. More here:

I think AI SaaS companies are in danger if they don’t have a moat built on owned data or organizational processes. OpenAI/Anthropic clearly don’t just want to be the infra layer powering up those AI companies while watching them getting the most profits with a markup. They’re coming for your users as a direct competitor and intend to make you obsolete.

What happens to your team's knowledge when your SaaS vendor decides to exit your market? For thousands of teams in Greater China, that question just got answered the hard way. When Slack shut down regional workspaces, users didn't just lose a chat tool, they lost years of messages, decisions, files, and institutional memory. For many, there was no export window. No warning. Just a 90-day countdown to permanent deletion. This is the risk of building your company's brain inside someone else's infrastructure. Tanka ( was built differently. Everything your team needs to communicate, chat, voice calls, video calls, file sharing, is all there. But that's just the baseline. Every conversation, every decision, every thread becomes part of a living memory layer that your whole organization can query, build on, and actually own. No vendor lock-in. No policy surprises. No waking up one day to find your company's context is gone. Your team's knowledge belongs to you. It always should have. 👉 #Slack# #KnowledgeManagement# #WorkplaceAI#

Marc Benioff, co-founder & CEO of Salesforce: SaaS CEOs hurt by AI-driven valuation resets should stop whining. Public markets rationalize; private valuations are fantasy until paid. Focus on revenue, customers, cash flow, profit, innovation, and value.

🚀 AMA Announcement | May 13, 09:00 UTC 📌 Topic: SaaS — One-Click Generation of Your Exclusive DApp Want to build your own Web3 application quickly and efficiently? In this AMA, we’ll explore SaaS-powered DApp generation and discuss: • How to create your own DApp with one click • No-code / low-code deployment solutions • Real-world use cases of SaaS + Web3 • Product roadmap and ecosystem expansion ⏰ Time: May 13, 2026 — 09:00 UTC 🎤 Join the community discussion and interact with the team live! 🔗