Marc Benioff to SaaS CEOs upset about AI hurting their valuations: Grow up, wipe your tears, focus on the customer
Chamath:
“ Let's say you were running a software company that was before the AI wave and you're private.
There's a bunch of these companies that were supposed to go public, (but) didn't go public.
What should they do? What do those boards do?”
Marc
@Benioff:
“Here's some Kleenex for them for all their tears.
I mean, I talk to these CEOs, they're crying, "Look at my market cap, I'm not getting paid for my work."
Guys, grow up.
That's what I love about the public markets, they rationalize everything all the time. So great, be in the public markets.
You want to be in a private market? Your valuation is fantasyland until somebody's actually going to pay you.
So I just tell them, focus on your revenue, focus on your customers, focus on your cash flow, focus on your profitability, focus on your innovation.
How are you going to add value to your customers?
That's what's really, truly important.”
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Big day at #
GoogleIO#! Bringing together the best of a search engine + the best of AI to help you ask what's really on your mind:
+ New intelligent Search box + seamless AI Search
+ Information agents
+ Antigravity in Search
+ Universal Cart
My run down on what we shared below 👇
💬 New intelligent Search box & seamless Search experience: This is our biggest upgrade to our iconic Search box since its debut 25 years ago! Now, it expands as you type, you can ask questions across modalities (with text, images, files, Chrome tabs, videos), and it offers AI-powered suggestions to help you formulate your *whole* question. We’re also making it simpler to continue the conversation with Search, bringing AI Overviews and AI Mode into a seamless AI Search experience. So you can flow from your question, to your response on the main Search Results Page, to follow-ups in AI Mode.
👀 Information agents to keep you updated on whatever you’re looking for: We’re entering the era of Search agents! To start, you can set information agents to work for you in the background, searching 24/7 to find you exactly what you’re looking for so you can get updated the moment it changes. Your information agents give you intelligent, synthesized updates and hyper-relevant links, so you can discover fresh content from websites and creators and stay on top of whatever matters to you most.
🔍 Bringing Antigravity into Search: We’re bringing Gemini 3.5 Flash’s agentic coding capabilities and Antigravity right into Search. So Search can now custom-code responses, on the fly, totally personalized to your question. You can get interactive visuals to help you understand a tough concept. And you can even ask Search to build you dynamic tools, dashboards, or planners for long-running projects you want to keep coming back to.
🛍️ Introducing the Universal Cart: We've been building the foundation for agentic shopping with the world’s most comprehensive catalog of products in our Shopping Graph, a common language for agents and systems with the Universal Commerce Protocol (UCP), and the payments infrastructure to make agentic checkout seamless. Now we’re introducing the Universal Cart, an intelligent shopping cart that enables you to shop across merchants and will be available across Search, Gemini app, YouTube, and Gmail.
With over 1B monthly active users on AI Mode, overall Search queries in Q1 reaching an all-time high, and the new frontier capabilities we announced today, it’s clear that AI is fueling Search’s next wave of growth.
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In the Backpack tokenomics, we have one guiding principle.
- Insiders "dumping on retail" should be impossible: no founder, executive, employee, or venture investor should receive wealth from the token until the product hits escape velocity.
Of course it begs the question, what does it mean to "hit escape velocity". Every project is different, and it's impossible to generalize. For Backpack, the answer is clear: we want to IPO in the USA. Going public might happen quickly, it might happen not so quickly, and in fact, it might not happen at all. In any case, we're going for it.
But before going public, we have to grow--a lot. The odd thing about Backpack's growth over the past year--and in fact one of the things that makes Backpack so different from basically every token project in crypto--is that, today, Backpack Exchange only serves about 48% of the world. We've been very slow, very intentional about opening up our product to the world, ensuring that we have every "i" dotted and ever "t" crossed as a regulated financial institution. Growth that sometimes feels like running with a parachute, but we are happy to take the long path, because it's precisely that parachute that will allow us to fly.
For those that don't know us, the reason for this is simple. Backpack is trying to not only build great crypto products, but we're also trying to build great TradFi products. We're trying to not only give our users access to every crypto asset, every blockchain, and every decentralized application, but we're also getting banking rails around the world, USD client money accounts in the USA, EUR in the EU, JPY in Japan--every currency on every major payment network you can imagine. We're trying to build a great securities product, whether that's getting access to your favorite stocks in a traditional brokerage or bidding on primary shares of a company about to go public on NASDAQ. We want to serve not only retail users worldwide, but we want to serve regulated products for regulated counterparties and regulated institutions around the world. All of this takes an enormous amount of time, effort, blood, sweat, and tears. We've been working on this for over three years at this point, laying an international foundation for the company and for the product slowly but surely, brick by brick. If we're lucky, we'll spend a lifetime.
What this all means is that, in the most literal sense--and I know this sounds silly--we're just getting started. We still have half the world to open up into. We still have some of our most exciting products to launch. And this leads to our next guiding principle in our tokenomics.
- Liquid tokens should exclusively go to users, fueling growth triggered by key product milestones.
Every time we open up a new region, every time we launch a new product, that's an opportunity to grow. Open up EU => grow. Open up Japan => grow. Open up the USA => grow. Open up predictions => grow. Open up stocks => grow. Open up card => grow. Like gasoline onto a fire, the token serves to continuously kickstart new markets in the same way points kickstarted Seasons 1-4.
With every growth lever we pull, tokens unlock in a predictable way to users, bringing in a new wave of token holders, growing the community, and allowing the product to soar to new heights. The objective constraint for this to work is precise: the value of added growth created by new token unlocks must always be greater than the dilution of those unlocks. As long as that condition holds, we can continue to unlock tokens direct to our most active users, growing along the way.
Last but not least is the question:
Ok so if all the liquid tokens are going to users, then what about the team? How exactly do you remain incentive aligned while ensuring the team cannot unlock, dump on retail, and become enormously wealthy without building something great?
And the answer is simple: not a single founder, executive, team member, or venture investor has been given a direct token allocation.
The entire "team allocation" sits in a "corporate treasury", i.e. on the balance sheet of the Backpack company--locked until at least one year post IPO. The team owns equity in the company, and the company owns a large percent of the token supply. It's not until the company goes public (or has some other type of equity exit event), that the team can earn any wealth from the project. It's not until the company has access to the largest, most liquid capital markets in the world by going public--and it's not until the company has done all the hard work to earn access to those markets--that the team can reap the rewards of the value created by the Backpack community from now until then.
We either go big, or we go home.
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