Marc Benioff on the AI boom, SaaSpocalypse, and future of Slack Salesforce CEO @Benioff and I discuss his recent framemogging at Dreamforce, the state of the SaaSpocalypse, and how Slack is more important than ever in the age of AI. We also talk about the resurgence of San Francisco, his role in the recent acquisition of Hugging Face, the wealth being created by the IPOs of Anthropic and OpenAI, and what he thinks the industry can learn from the social media era. Timestamps: 00:00 Dreamforce Memes and the AI Hype Cycle 04:36 San Francisco’s AI Comeback 07:24 Why AI Leaders Should Give Back 11:50 AI Safety, Regulation and CEO Responsibility 15:57 Betting on AI Agents and Anthropic 21:10 Is the SaaS Apocalypse Overblown? 28:56 Slack as the Operating System for AI Agents 33:39 How Do You Price AI? 36:56 Headless Salesforce and Unlocking Business Data 40:51 How AI Is Changing TIME and the Media 44:15 The Future of AI Interfaces Thanks to the show's premier sponsors: @meetgranola, @Atlassian, and @mercury.

Launched during Dreamforce #DF26#: Snap Specs Augmented Reality Glasses integrated to Salesforce, taking Field Service to the next level, powered by Agentforce. Smart glasses become a new surface for the Salesforce Platform. Connecting to customers in a whole new way...

This was great fun, very well received, and @gavinjoyce did a stellar demo. It’s only been 1 week but @salesforce customers are clearly absolutely loving what they see in @fin_ai. I also managed to be the one guest speaker who didn’t get frame-mogged by @Benioff (granted only because he wasn’t on the stage)

Watch Des Traynor (@destraynor), our Co-founder and Chief Strategy Officer introduce Fin at the SMB keynote at @Dreamforce. Showing exactly what Fin can do, with a Fin Voice demo, live and in front of thousands. Full video below 👇

Claude just unblocked a deal stuck in Salesforce for 11 days. Live at #DF26#. No slides. Real pipeline. In seconds, it: • Scanned the Slack thread • Checked the security review • Cross-referenced pricing history • Executed the next step under standard seller permissions That’s Claudeforce. Not AI bolted onto CRM. Claude executing inside the system the business already trusts. Trust first. Now it acts. ❤️💪

Claude just unblocked a deal stuck in Salesforce for 11 days. Live at #DF26#. No slides. Real pipeline. In seconds, it: • Scanned the Slack thread • Checked the security review • Cross-referenced pricing history • Executed the next step under standard seller permissions That’s Claudeforce. Not AI bolted onto CRM. Claude executing inside the system the business already trusts. Trust first. Now it acts. ❤️💪

Day 1 at @Dreamforce, over and out. The Fin team will be at booth #101# all day Wednesday and Thursday, so drop in for a coffee, pick up some merch and demo the highest performing Customer Agent on the market.