People who claim Tobi “lacks empathy” either a) have never met him, or b) confuse it with “has high expectations of you.”
Tobi is a rare person that believes people are more capable than *they* think of themselves. He thinks of the same of Toronto (whose potential he relentlessly champions, by the way). Everybody supposedly dunking on Tobi here is just absolutely telling on themselves
"His robotic callousness reflected what Shopify’s one-time head of communications, Darrell Etherington, referred to, in TechCrunch, as Lütke’s 'basic inability to empathize with the situation of many employees under his company’s charge.'"