Ashwin Sreenivas(@AshwinSreenivas )

2026.01.28 19:05

Excited to share that @DecagonAI has raised $250M in Series D funding. Our mission is to enable every business to deliver truly concierge customer experiences. Customer support should feel informed, proactive, and personal. If you’re the customer of something, it should feel like you’re the only one. That philosophy has shaped the platform we’ve been building. Over the past year, we’ve shipped major improvements to our AI agents across every channel, expanded our testing and analytics suite, and continued to deliver the enterprise reliability needed to support high-stakes customer interactions at scale. Read more on the round in my blog with Jesse below.