Our Help Center moved today. Probably the least glamorous thing I have posted about, and one of my favourite ships this quarter.
used to sit in a separate tool, which is where most companies keep their enablement documentation. From today it lives in our code repo, next to the code it describes. What's nice about that is that docs that live next to code can be maintained like code.
We tell legal teams that AI works best when it sits where the work already happens. Hard to say that with a straight face while our own documentation lived somewhere our agent couldn't check it.
Three things change:
Accuracy. Agents can read the docs against the codebase and flag what is wrong, stale or missing. Before, we found out when a user told us.
Speed. An engineer can ship the feature and the doc at the same time. No handover, no copying text between systems needed.
Languages. Canadian French went from nothing to a full Help Center, 267 articles, in a day. More languages to come.
Documentation is the easy version of a harder problem: keeping everything around a product true while the product changes every week. That gets a lot easier when the two live in the same place.
Sweet work by the
@WeAreLegora technical writers and Product Ops team.