Romain Lapeyre(@Romain_Lapeyre):We've heard several requests by Enterprise customers to be able to better track how their CX team spends their time. So we've implementing more granular statuses, so that you can have visibility into what your team spends time on. Benefits: - See where non-ticket time goes - More gracious wrap up for agents on calls with customers - Know who's reachable now - Helps with planning too Hope you'll find it helpful!

Romain Lapeyre

@Romain_Lapeyre

Co-founder & CEO @gorgiasio. Building Conversational Commerce, starting with Support and Shopping Assistant.

Joined March 2010

735 Following 1.6K Followers

Romain Lapeyre@Romain_Lapeyre

2026.08.10 19:50

We've heard several requests by Enterprise customers to be able to better track how their CX team spends their time. So we've implementing more granular statuses, so that you can have visibility into what your team spends time on. Benefits: - See where non-ticket time goes - More gracious wrap up for agents on calls with customers - Know who's reachable now - Helps with planning too Hope you'll find it helpful!