We talk very little about how hard it is to implement AI agents. Most of the conversation is focused on *why* we should use them, but the *how* is by far the hardest part. I'm spending my whole week on streamlining how to get to a top level experience and will share learnings soon. The best example I know of a brand that nailed their AI agent is Mia Chapa at GLAMNETIC. They achieved amazing results: 55% automation rate (and 65% on good days!) with an astonishing 4.8 CSAT. Since it's more about the journey than the destination, we sat down in LA to record how working together, we got there, for the 2nd episode of our behind the inbox series. Check out the story of how they got to what I think is one of the best AI agents in ecom, and hopefully you'll learn a thing or two what it takes to get there and how you can replicate the learnings. Now the next challenge for us is to lower the bar to get there. The Decagon CEO had a good post on this here earlier this week It's all about productizing the experience. Gaia helps a lot there, and stay tuned for more on Gorgias helping you get an amazing AI agent with minimal effort!