Romain Lapeyre(@Romain_Lapeyre):Big day today for everyone who's using our Helpdesk: we're making Gaia available to ALL CUSTOMERS (including the ones that don't use AI agent). Gaia is your AI companion in Gorgias, that makes your day 2x more efficient. Here's how people use Gaia: - Drafting & editing customer replies E.g. 'Draft me a warm reply and say that I've refunded the 100 points for the unused $5 voucher" - Product help & analytics interpretation E.g. "How would I integrate facebook into gorgias" - AI Agent setup & skill tuning E.g. "find gaps in this skill's instructions" Hope you'll find it helpful, more on this video by Felipe Mora ⤵️

2026.08.26 21:31

Big day today for everyone who's using our Helpdesk: we're making Gaia available to ALL CUSTOMERS (including the ones that don't use AI agent). Gaia is your AI companion in Gorgias, that makes your day 2x more efficient. Here's how people use Gaia: - Drafting & editing customer replies E.g. 'Draft me a warm reply and say that I've refunded the 100 points for the unused $5 voucher" - Product help & analytics interpretation E.g. "How would I integrate facebook into gorgias" - AI Agent setup & skill tuning E.g. "find gaps in this skill's instructions" Hope you'll find it helpful, more on this video by Felipe Mora ⤵️