Where do you manage your agents from? I used to do it from Claude, auditing routine runs first thing in the morning. Then recently we migrated over to Cortex, our own AI platform and most of my single player routines live here. But as I'm configuring AI agents for merchants myself, something I'm learning is that these tools are great for single player, but not for multiplayer. Let's break down multiplayer a bit: - Multi player is rarely useful by itself - It's useful when your agent runs the show, and need to ask multiple people for input. For instance, in the support use cases we see: if a customer's faces an edge case in the warehouse, there's no SOP / common rule you can use. You need to ping the warehouse team, just like a human support agent would do. That's why I believe increasingly the "harness" or place we'll interact with agents will be Slack (or Teams). Not for everything, but for the majority of interactions, where the agent is asking questions. I've been testing it with 7 merchants for the past 2 weeks. The pace of iteration is unmatched when the agent can ask questions to the team, and when the team can converse with the agent on Slack. Because if it's in Claude, it's just not multi player, and it's usually only one way (you talking with the agent). We're adding more and more Gorgias customers to a Slack channel with us where Cortex can run the implementation / optimization process. Excited to learn from this with more scale!