Romain Lapeyre(@Romain_Lapeyre):I'm seeing merchants who bought several AI tools in the last few months. But as we all learn that it's one thing to launch AI agents, and a completely other thing to maintain each of them every simple day, I think consolidation is coming. Our team has been cooking. New channels are coming to Gorgias AI agent: - This summer we added Instagram DMs & Messenger - Whatsapp is coming in beta next week (hit me up if you're interested) - And we just added the ability to execute complex actions on SMS https://t.co/pWt5xTZrof With even more to come later in the year 🙌

2026.09.08 11:38

I'm seeing merchants who bought several AI tools in the last few months. But as we all learn that it's one thing to launch AI agents, and a completely other thing to maintain each of them every simple day, I think consolidation is coming. Our team has been cooking. New channels are coming to Gorgias AI agent: - This summer we added Instagram DMs & Messenger - Whatsapp is coming in beta next week (hit me up if you're interested) - And we just added the ability to execute complex actions on SMS With even more to come later in the year 🙌