Romain Lapeyre(@Romain_Lapeyre):We hit the first 100 customers having Gorgias available on their Slack 🎉 It's amazing to see the merchants asking all sorts of questions. My favorite ones: - Asking Cortex (our slack agent) for root cause analysis on ticket trends (why is my CSAT up or down?) - Asking Cortex to review opportunities to improve AI agent - Asking Cortex to implement super complex rules We're opening this beta to a few more accounts. If you want to have Cortex to manage Gorgias from Slack or Teams, apply here:

Romain Lapeyre

@Romain_Lapeyre

Co-founder & CEO @gorgiasio. Building Conversational Commerce, starting with Support and Shopping Assistant.

Joined March 2010

735 Following 1.6K Followers

Romain Lapeyre@Romain_Lapeyre

2026.09.09 12:58

We hit the first 100 customers having Gorgias available on their Slack 🎉 It's amazing to see the merchants asking all sorts of questions. My favorite ones: - Asking Cortex (our slack agent) for root cause analysis on ticket trends (why is my CSAT up or down?) - Asking Cortex to review opportunities to improve AI agent - Asking Cortex to implement super complex rules We're opening this beta to a few more accounts. If you want to have Cortex to manage Gorgias from Slack or Teams, apply here: