Bret Taylor
@btaylor
Co-Founder @SierraPlatform. Board @OpenAI.
Joined July 2007
1.6K Following 161K Followers
People are replacing their IVR systems with AI agents, but agents also need to navigate IVRs for use cases like healthcare revenue cycle management. Navigating an IVR as painful for an AI agent as it is for us humans, and we spent a lot of time optimizing it at Sierra
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