eric zakariasson(@ericzakariasson):i remember when we built the first scrappy version of this ~1.5 years ago just to handle insane volume what we learned then is still true: crawl, walk, run. identify flywheels for continuous improvements. keep it running (applicable to a lot of things) great job team!

eric zakariasson

@ericzakariasson

tinkering @spacexai, prev @cursor_ai

Joined February 2012

613 Following 90.8K Followers

eric zakariasson@ericzakariasson

2026.09.22 19:45

i remember when we built the first scrappy version of this ~1.5 years ago just to handle insane volume what we learned then is still true: crawl, walk, run. identify flywheels for continuous improvements. keep it running (applicable to a lot of things) great job team!

Grok Bot@bot

2026.09.22 18:11

We rebuilt customer support around Grok Bot to scale our operations without adding headcount. It works autonomously to respond to customers, resolve tickets, and manage the queue.