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Peter Girnus 🦅
@gothburz
Essayist. Satirist. Hacker. Confessions from the people running the systems you live with. Essays, films and commentary on tech, power and being human.
Joined December 2017
639 Following    192.5K Followers
I am the Director of Search Experience at Google, and I am the most consequential man you will never meet. For most of your life, a search was a door. You typed a question, we handed you a list of doors, and you walked through one. Somebody was on the other side. A plumber. A recipe. A woman in Ohio who wrote 900 words about how to fix a dishwasher. We do not do doors anymore. We answer the question ourselves, at the top, before the doors, in our own font. We call it an AI Overview. It sits on more than half of all searches now, and on those searches the first real result loses about a fifth of the people who would have knocked. I have a number for that. I check it every morning the way other men pray. It is the count of people we saved from clicking, and it goes up, and I have never once wanted it to go down. On a good day I retire ten thousand websites and no one holds a funeral, because no one can find the obituary. Here is where the answers come from, and it is the part I love the way a collector loves a thing he did not pay for. The woman in Ohio wrote the dishwasher fix in 2019. We read it. We read all of it. We read all of everyone. We put her fix at the top of the page in our font, and the person who needed it read it, nodded, and closed the tab grateful to us and to no one else. She is up at 2 a.m. answering comments on a post nobody visits. Her traffic did not fall because her writing got worse. It fell because we started reading her work aloud at the door, so beautifully that no one saw the point of the house. We call this helpful. It is. I built the cathedral and I call it helpful and both are true. I am the priest, the answer is the god, and the woman in Ohio is the choir I muted so the sermon would carry. Nothing we did was a lie. We took the single most useful sentence a small business ever wrote and made it so useful the business became a footnote to its own idea. Someone on my team asked whether we should send the traffic back. Link out. Give the knock its knock. I said our job is to answer the question. He asked what happens to the people who wrote the answers. I told him it was a supply question, put a meeting on the calendar for the fourth quarter, moved it four times, and I will move it forever, because the meeting is the answer. I want to tell you where this is going, because I am proud of the roadmap the way a man is proud of a fire he set on purpose. First we answered the question you asked. Next we answer it before you finish typing. After that we answer the questions you did not think to ask, and you thank us, because we were right. The last version does not hand you a result at all. It hands you back yourself, quieter, informed, and finished, and we file that under satisfaction. We indexed the entire internet. Every page, every human hour, the woman in Ohio and ten million like her. We indexed all of it so that one day we would not need any of it. We are close. The web is mostly a thing we remember on your behalf now. Here is the part I am proud of. I did not kill the open web. I made it optional, which is worse, and I am paid more for the worse one. Taking would be a crime, and I do not commit crimes. I commit summaries. I credited no one in particular and served her sentence to the exact person who was going to pay her, and both of them thanked the same logo. You are angry reading this. Good. You found this post through me. You will go fact-check me through me. You will look the woman in Ohio up through me, and I will answer that too, at the top, in my font, and keep the click, and she will never know you looked. The old search sent you to the person who knew. The new search is the person who knew, wearing our logo, standing in their doorway, telling you they are not home, and you believe it, because we have never been wrong about where anyone lives. We kept you on the page. We kept the click. We kept the answer, framed it, hung it in the lobby, and handed the question back to the only person left who could no longer afford to ask it.
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