Matt Van Horn(@mvanhorn):Asked Instinct if it could call Capital One then call me once a human was on the line. It said it couldn’t. But then it suggested it could mail a letter to Capital One for $3 requesting the $150 be mailed via a check from my closed credit card. I said okay. It fricken’ somehow found a service to print and mail a letter on my behalf. I don’t even know what service nor did it ask me for any credit card info this time.

Matt Van Horn

@mvanhorn

Co-founded June (“self-driving oven,” acquired by @webergrills) & co that became @Lyft. Building again, more soon. OS: @slashlast30days 62k★ @ppressdev 6.7k★

Joined May 2007

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Matt Van Horn@mvanhorn

2026.09.21 01:56

Asked Instinct if it could call Capital One then call me once a human was on the line. It said it couldn’t. But then it suggested it could mail a letter to Capital One for $3 requesting the $150 be mailed via a check from my closed credit card. I said okay. It fricken’ somehow found a service to print and mail a letter on my behalf. I don’t even know what service nor did it ask me for any credit card info this time.

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