BytePlus(@BytePlusGlobal):When customer feedback arrives at scale, the challenge is getting each message to the right team quickly. Powered by BytePlus ModelArk, @PT_Transjakarta's TARA categorizes incoming feedback and routes reports to relevant field teams, helping cut response times from around one hour to one minute. Hear more from Mr. Raditya Maulana Rusdi, Director of Information Technology Systems and Services on how TARA supports TransJakarta’s customer service operations.

BytePlus

@BytePlusGlobal

Official API access to Seedance, Seedream, Seed and more. Enterprise AI and cloud, powered by ByteDance. Built for businesses scaling with AI.

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BytePlus@BytePlusGlobal

2026.08.13 07:00

When customer feedback arrives at scale, the challenge is getting each message to the right team quickly. Powered by BytePlus ModelArk, @PT_Transjakarta's TARA categorizes incoming feedback and routes reports to relevant field teams, helping cut response times from around one hour to one minute. Hear more from Mr. Raditya Maulana Rusdi, Director of Information Technology Systems and Services on how TARA supports TransJakarta’s customer service operations.

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