Over 7 hrs on calls with @MercedesBenzUSA, dealership, and service center, yet still no resolution on our GLC 300 issues. Circular responses and repetitive responses are exhausting. We expected more from such a renowned brand. Where's the accountability and clear communication?

The 56-year-old victim parked her Mercedes-Benz SUV right next to a maintenance hole in Midtown Manhattan Monday night and fell in after exiting the vehicle shortly before 11:30 p.m.

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Tragic accident: Woman falls into open manhole in Midtown Manhattan: A 56-year-old woman tragically lost her life Monday night after stepping out of her parked Mercedes-Benz SUV and falling into an uncovered manhole at West 52nd Street and Fifth Avenue. She fell about 10 feet and was rushed to NewYork-Presbyterian Hospital, where she was pronounced dead. Con Edison is investigating how the manhole was left open. My deepest condolences go out to her family and loved ones. This is a heartbreaking reminder to stay alert on city streets, especially at night. (Video: AI)