🎉 This Customer Service Week, we celebrate you and the trust you place in us everyday. We’ll continue to go the extra mile for our Roqqstars, and support your financial goals every step of the way 💙 #CustomerServiceWeek2026# #TheExtraMile#

🤝 Accory provides reliable after-sales support, customized solutions & professional guidance for security seals, labels and identification products. 📧 Contact: wcong0706@gmail.com 🌐 Website: #shunboplastic# #customerservice# #securitysolutions#

At UKSAC, we go above and beyond to get our clients what they’re looking for. Iheomachi tried us and concludes that... #uksac# #uksaconsult# #studentsaccommodation# #customerservice# #customersatisfaction# #housingservice# #internationalstudents# #middlesbrough# #teesside# #teessideuni#

Native customer service in Instinct Nobody likes talking to customer service. Instinct should handle those tasks for you. With Instinct Concierge, we enabled Instinct to make calls on your behalf. Now, we’re taking this a step further. When your Instinct connects with participating businesses on @SierraPlatform and @DecagonAI, the agents will be able to work together to solve your problem with speed, reliability, and safety without making a phone call. I’m excited to announce that Instinct will be partnering with Sierra and Decagon to bring customer service experiences directly to your personal agent. Customer service tasks like: - Troubleshooting your home wifi issues - Finding out when a delayed package will arrive - Figuring out why your bill is higher than last month - Getting clarity on a confusing return or cancellation policy

When customer feedback arrives at scale, the challenge is getting each message to the right team quickly. Powered by BytePlus ModelArk, @PT_Transjakarta's TARA categorizes incoming feedback and routes reports to relevant field teams, helping cut response times from around one hour to one minute. Hear more from Mr. Raditya Maulana Rusdi, Director of Information Technology Systems and Services on how TARA supports TransJakarta’s customer service operations.

Should customer service agents reveal who they are? PHBS Assoc. Prof. Jooyoung Park's co-authored paper is out in Information Systems Research. Through large-scale field experiments and controlled studies, the findings show that identity disclosure is generally beneficial. Yet, the embedded ethnic cues can shape customer perceptions in unexpected ways, influencing both provider selection and satisfaction outcomes. Read the full paper: #Pekonomist# @pku_phbs

Consider a customer-service workflow: an agent checks a delivery status and drafts a reply. Useful automation. But the task should not require access to every customer record, database credentials in the model context, or permission to change an order. That is why AI database security needs more than a prompt telling the agent to be careful. Alibaba Cloud's approach brings together three layers: • Control agent actions. • Govern data access • Protect the database. Explore the solution and discuss your workflow with an expert: #AgenticAI# #DatabaseSecurity# #AlibabaCloud# #ApsaraDB#