Decagon
@DecagonAI
Powering concierge customer experiences for the most impactful companies in the world.
Backed by @a16z, @accel, @baincapVC, @coatuemgmt, @indexventures
17 Following 5.3K Followers
Think you know your coworkers?
We put the team to the test by pulling real Slack messages and seeing if they could guess who wrote them. 👀
For more than 50 years, @1800flowers has helped people celebrate life's most important moments.
We worked closely with the team and achieved 93% CSAT in just 45 days.
More on our work together below. ↓
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AI has left the engineering org. 💊
A real playbook for bringing AI to every team, GTM, marketing, post-sales, and beyond, has started to take shape.
Come hear from:
> @vercel
> @cursor_ai
> @Chime
+ more
Spots are limited and filling up fast! ↓
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Liane Pierce, SVP of Client Experience at @Betterment, just joined @tara_roudi on stage to talk about scaling AI agents inside one of the most regulated industries in the world.
Her advice for finserv leaders still making the internal case: start with your compliance team early, be honest about where the risk sits, and find a partner who can meet you at the standards your business requires.
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Kicking things off with @AshwinSreenivas on where customer experience is headed as AI becomes the primary interface between brands and customers.
“Every company will need an AI concierge.”
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We are live at Decagon Dialogues NYC!
Here’s a first look at the space as we get ready for a day of exciting conversations and announcements.
📍 Triangle Loft, NoHo
Decagon Dialogues on Tour in NYC is today!
Starting at 3pm, we’ll be sharing live updates on product announcements and conversations with leaders from @Betterment and @classpass.
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As a longstanding partner of @NotionHQ, we're proud to be a key launch partner, alongside @AnthropicAI's Claude Code, in bringing humans and AI agents closer together to collaborate.
Introducing the External Agents API: bring any agent into Notion, even the ones you build yourself.
We’ve also partnered with @claudeai, @OpenAI Codex, @DecagonAI, @cursor_ai, @warpdotdev, @cognition, @floraai, @Amplitude_HQ, @console__, and @getserval so they work out of the box.
With all your agents in Notion, their work is visible, reviewable, and actionable alongside the rest of the team, without copy-pasting context between tools.
Join the External Agents waitlist →
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Decagon has raised an additional $250 million, tripling our valuation to $4.5 billion in less than six months.
We’re on a mission to help every company create concierge customer experiences.
We believe every customer deserves support that is personal, proactive, and always there. If you’re the customer of something, it should feel like you’re the only one, 24/7.
This round was co-led by new investors @CoatueMGMT and @IndexVentures, with participation from @Chemistry, @Definition_Cap, and @StarwoodCapGrp. It also includes continued support from @a16z, @A_StarVC , @Accel, @AvraCap, @BainCapVC , @EladGil, @ForerunnerVC, and @RibbitCapital.
Read more on the raise and what we’re building next in our blog below.
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