Anyone working in consumer tech should try posting AI content on a platform other than X.
It is an eye opener in terms of what adoption + sentiment actually look like.
Yes, there are enthusiasts - I believe this % will continue to climb. But, for most mainstream users the word “AI” means your product faces an uphill battle.
I am a MASSIVE believer in consumer AI. This will be the biggest product and economic opportunity of all time. But, I think a few things need to change for the general public to embrace it:
1. We need more free AI. Most people still cannot pay for software - I would guess the average American uses 2-3 AI products, and pays for zero. As compute costs come down, COGS should lower to a level that can support more unpaid usage.
I also want to see more companies try ad-based or transactional business models, where the consumer doesn’t have to pay upfront. Almost everything so far has been subscription based. This is great for power users and people who can pay - many other users would rather be monetized via ads.
2. We need to highlight and build for use cases that appeal to the average person. Most “consumer” AI products to date are actually prosumer products for power users…largely desktop knowledge workers. (don’t get me wrong, I love these!)
But, most people are not actually sitting on ten Zoom meetings and triaging 100 emails per day. We need products that are built not just to solve more everyday problems…but to entertain/delight/hook people. Bring on the network effects and social graphs!
3. Consumer AI needs to be more accessible. The literal version of this is - if your product requires anything that feels like an onboarding, it’s likely NGMI. People who aren’t obsessed with technology will give up at the first roadblock (as they should!)
I also believe AI needs to FEEL more accessible. Most people have encountered AI as something that tricks them, that they’ve been told will steal their job, or at best, as a critical skill to master that they don’t know how to learn. We need more avenues to help people get real value out of AI + see that they can use it.
4. AI needs a new PR manager. Once you hit Gen Z and younger, there is an incredibly strong philosophical opposition to AI that is based on mostly incorrect or exaggerated facts about data centers, water usage, etc.
It has become an “us vs them” situation where both sides are talking past each other versus engaging in discussion…and no one wants to be talked down to!
@ChatGPT has made a lot of strides here recently in their marketing - I’m excited to see more.