Watch Des Traynor (@destraynor), our Co-founder and Chief Strategy Officer introduce Fin at the SMB keynote at @Dreamforce. Showing exactly what Fin can do, with a Fin Voice demo, live and in front of thousands. Full video below 👇

Welcome to day 3 of @Dreamforce. If you’re here, then don’t miss your opportunity to experience Fin in real life, including a custom demo and Fin Voice in action. Booth #101# in the Campground, see you there.

Yesterday we closed out @Dreamforce day 1 with our CX Leaders Lounge at Harlan Records. Brian Donohue, our VP of Product, and Junan Pang, our SVP of Solutions, Deployment and Success, hosted the fireside chat on AI transformation in CX, alongside special guest Assaf Barnir, Head of Global Support at @Sentry. Two key takeaways from their discussion: 1. AI can already do more than most companies are set up to use. What slows teams down is that people have to change the way they work. And change is uncomfortable. 2. CX teams aren't shrinking, but their work is changing. Headcount is flattening, and jobs are getting harder and a lot more interesting. Assaf shared that when Sentry gave their frontline support to Fin, the team stopped playing defense and started shipping fixes in the codebase instead. Brian's top advice for navigating the transition was: whatever ceiling you think you've hit with AI, it's probably one you made up. If you’re a CX leader at Dreamforce, drop by booth #101# tomorrow to chat about AI transformation.

Starting in 60 minutes. A new lesson in leadership: Leading blended human / agent teams with our President, Archana Agrawal. Contemporary Jewish Museum 3:30PM (PST)

Starting in 1 hour: How Fin delivers over 90% resolution rates for customers with our Chief Operations Officer, Jordan Neill. Moscone South LL, Content Pavilion Stage 8 2:30PM (PST)

Day 1 at @Dreamforce, over and out. The Fin team will be at booth #101# all day Wednesday and Thursday, so drop in for a coffee, pick up some merch and demo the highest performing Customer Agent on the market.

Today Fin officially joins @Salesforce. It’s a huge moment for us. Fin was the very first AI Agent for CX and started an entirely new category. Today Fin is the highest performing Customer Agent on the market, running on our custom AI models trained specifically for CX, and resolving over 2 million customer issues every week. Thank you to our customers, teammates, partners, and supporters who’ve been a huge part of our journey so far. Now with Salesforce, Fin will make perfect customer experiences possible for millions more people. You can read the full press release here.

Fin is coming to @Dreamforce for the first time! Our founders and R&D leaders can't wait to share our vision on stage, show what's possible with Fin and meet you at the booth. Here's where to find us: → Hear our leaders discuss the future of CX: Join Des Traynor @destraynor (Co-founder) at the SMB keynote, and catch live sessions with Archana Agrawal (President), Jordan Neill (COO) and Paul Adams @Padday (CPO). → Get a live custom demo of Fin, tailored to your company's unique challenges at booth #101#, and grab a coffee with our team. → Join the debate on what's working in AI at the Fin CX Leaders Lounge, hosted by Junan Pang (SVP of Success) & Brian Donohue (VP of Product). To add our sessions to your agenda, or to RSVP to the CX Leaders Lounge, find the links in the replies.