Voice agents are getting more useful in the Salesforce Winter ’27 Release🎙️
Agentforce can now help with hands-free field work, 24/7 scheduling, and post-visit logging
See what’s new 👇
Last week at Dreamforce 2026, the conversation buzzing among executives, customers, and trailblazers centered around the next era of AI. An era where the creative, probabilistic reasoning of AI works with the deterministic rules of business.
"When you press the power button on your TV, it's always going to come on, right? Versus if you tell your child, 'hey, will you turn off the TV?' Maybe they do, maybe they don't," said Michael Andrew, Chief Data Officer at Salesforce. "Agents are the same way. You want to teach them, you want to monitor them. And then, as they prove more and more capable, you get them more controls."
When these systems unite across data, applications, agents, and interfaces, AI can unlock trapped value across the entire enterprise, at a scale humans alone could never match.
See what industry leaders on the ground had to say about the future of AI in the enterprise:
Know you need AI skills but don’t know where to start?
Meet Handshake’s AI Skills Studio. Build free projects with tools employers use, show what you can do and get hired - all in one place.
Built with @clay, @figma, @GammaApp, @Google, @Lovable, @NotionHQ, @OpenAI, @Replit, @salesforce, and @vercel
Ready to build? 🚀
We 💙 Trailblazers
This is for the ones who go first
Who learn what’s next
Who bring others with them
Who make the trail easier for the person coming behind
For 20 years, that spirit has defined the Trailblazer Community
The technology changes
The spirit doesn’t
Built by Trailblazers
The SaaSpocalypse was supposed to be Salesforce's reckoning. #ad#
Instead they've had their biggest quarter ever, and the AI labs now need them to reach customers.
Dario Amodei, Jensen Huang and Sam Altman all showed up at Dreamforce to stand next to Marc Benioff on day one.
"Think of this as on-demand UI that can make Slack anything you want it to be."
Introducing Slackforce Surfaces. Just ask Slackbot and it creates an interactive interface for the entire team — all powered with Salesforce data and Slack context. #DF26#
Writing code has become a conversation. With Slack Code, anyone in your org can become a builder — design, marketing, product, and engineering, working together with coding agents in one channel, like a team sport. #DF26#
LIVE NOW ‼️
Watch Slack unveil its next chapter as the front door to the Agentic Enterprise, where every conversation, app, and agent comes together in one place.
Models bring the intelligence. The Enterprise AI Harness brings the context, action, and control to put it to work.
✨ Highlights from the Enterprise AI Harness Keynote at @Dreamforce with @saastr CEO @jasonlkn and Salesforce product leaders
Claude just unblocked a deal stuck in Salesforce for 11 days. Live at #DF26#. No slides. Real pipeline.
In seconds, it:
• Scanned the Slack thread
• Checked the security review
• Cross-referenced pricing history
• Executed the next step under standard seller permissions That’s Claudeforce. Not AI bolted onto CRM. Claude executing inside the system the business already trusts.
Trust first. Now it acts. ❤️💪
Slack is now a true AI platform with collaboration at its core. And it's the fastest growing product at Salesforce, thanks to you.
🔹 100,00+ new customers
🔹 1B+ messages a day
🔹 1.5M people using our MCP server weekly
🔹 1.5M Slackbot users every month
This is what the front door to the agentic enterprise looks like. #DF26#