Katie Miller(@KatieMiller):I placed an ordered a dress for a black tie event via @bot. It was never delivered (thanks @DHLGlobal). Bot submitted a refund request to the company, including contacting the DHL. Bot tracked the delivery, followed up with the merchant and just now notified me that the refund appeared back on my credit card. It’s automating the worst part the shopping experience: refunds & returns.

Katie Miller

@KatieMiller

rt ≠ endorsements, but only sometimes.

Joined January 2011

992 Following 345.8K Followers

Katie Miller@KatieMiller

2026.10.17 23:17

I placed an ordered a dress for a black tie event via @bot. It was never delivered (thanks @DHLGlobal). Bot submitted a refund request to the company, including contacting the DHL. Bot tracked the delivery, followed up with the merchant and just now notified me that the refund appeared back on my credit card. It’s automating the worst part the shopping experience: refunds & returns.